ZLINE Shipping & Returns
Estimated Time for Delivery: FedEx/UPS: 4-7 business days; Freight Truck (LTL - heavy/big items): 8 to 13 business days.
Order Confirmation: When you place your order, you will receive an order confirmation email. It means we have received your order and pre-authorized your credit card for the purchase. When the manufacturer confirms the product is available, we will process the credit card charges. If your item is out of stock, we are going to cancel the pre-authorization and contact you.
Order Shipment: We will send to your email the tracking code within 24 hours of your order leaving the warehouse. If your order has more than one product, they can be delivered at different times, please make a note on your order if all items have to be delivered simultaneously.
Free Standard Delivery Includes:
- Delivery to your curbside and to the 48 contiguous states within the United States & D.C
Free Standard Delivery Does Not Include:
- Unboxing, installation, or removal of old units and steps or unmanageable driveways.
If you need to cancel an order, please email us as soon as possible for a refund with zero fees. Cancellations made via phone are not official. Products that are packaged and put onto a truck for delivery are considered products that are shipped. In this case, we need to process the cancellation as a return.
You may return an item for a refund of the merchandise total within 30 days of delivery. Contact our Customer Service to schedule a pick-up for the item. Please note, if you return an item the return shipping costs will be deducted from your total refund amount. Parcel hoods ($50), Freight Orders ($150).
Accessory returns are not accepted.
Items must be in new condition and in the original packaging to qualify for a refund. There are no refunds or exchanges on installed or used items.
Prior to shipping, all products from ZLINE are individually inspected to verify that they leave our facility in brand-new condition. We re-package all our products well so they arrive on your doorstep undamaged. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Contact our Customer Service within 48 hours.
Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing the fan and lights. If the unit does not work, please contact customer service right away.
Freight return policy:
When you sign for the delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away. If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement. If your product has a manufacturer's defect, we can either replace the defective part or, if necessary, the entire unit. All returns must have a return authorization prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.
Please check Shipping & Returns policies for more details.