Free Curbside Shipping To Continental USA
Estimated Time for Delivery: FedEx/UPS: 4-7 business days; Freight Truck (LTL): 8 to 13 business days. It is important to note that this is an estimated time to ship and cannot be guaranteed.
Order Confirmation: When you place your order, you will receive an order confirmation email. It means we have received your order and pre-authorized your credit card for the purchase. When the manufacturer confirms the product is available, we will process the credit card charges. If your item is out of stock, we are going to cancel the pre-authorization and contact you.
Order Shipment: We will send to your email the tracking code within 24 hours of your order leaving the warehouse. If your order has more than one product, they can be delivered at different times, please make a note on your order if all items have to be delivered simultaneously.
Free Standard Delivery Includes:
- Delivery to your curbside.
- Delivery to the 48 contiguous states within the United States & D.C
Free Standard Delivery Does Not Include:
- Unboxing, installation, or removal of old units.
- Steps or unmanageable driveways.
- Extra fees may apply to places in difficult-to-reach areas (island locations, gated communities, etc.) or areas where an extra fee is charged by the shipping companies (Manhattan, Brooklyn, etc.)
All large or heavy items are shipped via LTL freight.
- The freight carrier will call to schedule a delivery appointment (4-8 hour window).
- Products that ship LTL are heavy or oversized and may require assistance (driver is not obligated to assist).
- Hydraulic assistance (known as a liftgate) is not provided to lower items to the ground.
- A delivery signature is mandatory (you will need to be present during your delivery time window).
- If you would like additional services as white-glove, this would be an additional cost, and you will need to contact us before placing your order.
Please check Shipping & Returns policies for complete details.
OUR QUALITY GUARANTEE
We do our best to ensure all items are packed and labeled appropriately for safe shipping. However, very rarely, an item may arrive with damage or a manufacturer defect. If this occurs, please follow the steps on our Quality Guarantee Page.
This manufacturer does not accept returns. The only exception is if the product has damage or defect. Please check Moe's Home Policy here.
QUESTIONS & ANSWERS
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